FAQs

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
– Quick checkout process
– Easily view your order status and order history
– Receive updates detailing our new releases and special promotions

Which forms of payment can I use?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

How secure is shopping? Is my data protected?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card.

Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

Paypal

Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly.

What if I don’t have a Paypal Account?!

Don’t worry as you do not need to own a PayPal account to pay: you may enter your credit card’s data directly at PayPal and complete your payment. You don’t need to register a PayPal account either.
1) MAKE SURE THE “PAY WITH DEBIT OR CREDIT CARD” OPTION IS SELECTED If your PayPal page looks as follows, just click on “Pay with Debit or Credit Card” or “Check out as a Guest”.


2. ENTER YOUR CREDIT CARD’S DATA Address, email & phone number may also be requested depending on your country. When you are done, click on “Review and Continue”.
3. CLICK ON “PAY NOW”
4. CLICK ON “NO, THANKS” WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!
DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING 🙂

TROUBLESHOOTING PAYPAL PAYMENTS

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:

I am not getting redirected to PayPal at all

Your browser’s PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important

PayPal is not accepting my credit card

Please double check the data you entered at PayPal’s form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

I can’t find a “Pay with Debit or Credit Card?” option

Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser’s cookies that you actually own a PayPal account. You might try deleting your cookies to get around this.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination’s customs department will have the package on hold.

How long does shipping take & how can I track my package?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately at support@qazoobamall.com.

If you still have any question, please contact us directly at

support@qazoobamall.com.